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Error: Site Can't be Reached When Using Open

Issue

The "All processes completed" Window

When trying to open an HD HTML or EDGAR HTML report using the Open button from the Long-running Processes (LRP) on the Status Bar, you may see an error in the browser:

"This site can't be reached" Error

Solution

This issue is caused by how some browsers handle opening local HTML files. To resolve the issue, change the following registry keys to these values:

Chrome (Default Install Path)

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ChromeHTML\shell\open\command

"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" -- "%1"

Edge (Default Install Path)

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\MSEdgeHTM\shell\open\command

"C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" -- "%1"

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